Everything on this part of my blog is strictly opinion. Any and everyone has the right to agree or disagree with me. If you agree.....fantastic! If you disagree, leave a comment and tell me about it! One of my goals with this section is to expose my self to different points of view, but I can't do that all on my lonesome.

All I ask is that all conversations remain respectful. Thanks for reading!

Wednesday, August 7, 2013

Service With a Smile

The other day I was riding the bus and I watched as the driver came to a stop and let passengers off.  After they had exited a very disgruntled woman stepped onto the bus.  How did I know that she was up set, you ask? Well, she pointed to a spot maybe five to eight feet from where the bus had stopped and loudly proclaimed "The bus stop is OVER THERE!" 

Clearly she was quite distressed at having to walk a few feet.  The bus driver mumbled something that sounded sort of polite to her retreating figure and our ride continued.  When my stop came I did my best to thank the driver a bit more than usual.  

I bring this situation up because it is one I see almost weekly.  Someone is having a bad day and they take it out on some poor unsuspecting soul who might have given them reason to vent.  I get having a bad day, but I really feel for that driver.  I mean think about it.  What if five people who got onto the bus shouted at her for something?  That could make for a pretty lousy day. 

I believe that we need to treat people across the sales counter from us more like a person sometimes.  Try having a conversation with your grocer next time your on your weekly/biweekly grocery trip.  You might be surprised.  It's amazing the things that people will say once you get past "Hi, did you find everything you need today?".  I have learned about art shows I should go see, peoples opinions on politics, places people have traveled to or want to travel to, and the list goes on.  Many times I end one of those conversations feeling enriched. 

As a side note, I strongly believe that anyone in the service industry should always do more than their best to provide the best service they possibly can.  It makes a huge difference when you go the extra mile for a customer. You will have days where you are tired, or mad, or just in a bad mood, but you literally just have to 'fake it 'till you make it'. 

So try talking to your cashiers or waiters/waitresses this week.  See what happens. :)

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